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CPD

Wellbeing Customer care Consultation skills Learning Self care Trust Pharmacy First
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Talking so the inner voices listen

These approaches will help any leader plan to build a high performing team for any project or activity.

01 Jan 2023 , 60 Min Module

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Insider leadership secrets: how to get a "hell, yeah" every time

If you're planning change at the moment (and who isn't?), it can feel like an uphill struggle getting everyone to follow you.

01 Dec 2022 , 60 Min Module

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Making the most of your team

When we look at the skills we have in the pharmacy team, we need to make sure they are being used effectively

11 Nov 2022 , 60 Min Module

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Communicating more clearly

This module outlines a simple strategy that will help you to get your message across comfortably and successfully to others.

03 Oct 2022 , 1 Min Module

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Winning conversations

This first module in a short series on communication explores how to build rapport.

29 Aug 2022 , 60 Min Module

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Absenteeism in the workplace

Given the potential for an adverse effect on business, it's important to tackle absences, for whatever reason, quickly and professionally.

17 Aug 2022 , 60 Min Module

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Creating the perfect patient journey online

In the first module of this short series of three, we looked at why pharmacy's future starts online because of how patients look for services.

07 Jul 2022 , 60 Min Module

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When is the right time for digital marketing?

Exactly how you present a product can get incredibly detailed, but at its core, you cannot sell a product without marketing it in some way.

01 Jun 2022 , 60 Min Module

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Business building by going online

Use this CPD module to consider how expanding your pharmacy online can benefit your business.

04 May 2022 , 60 Min Module

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Personal strengths and weaknesses

The ability to reflect on and learn from situations and apply those lessons in the future is the sign of a leader find out more with this CPD module.

05 Apr 2022 , 60 Min Module

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Management, leadership or both?

So, do people follow you, or work for you? Find out more with this CPD module.

01 Mar 2022 , 60 Min Module

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Influencing one on one

This module could be useful in many situations, whether you’re working with the pharmacy team, non-pharmacist area managers, colleagues or commissioners – or even in the consultation room.

31 Jan 2022 , 60 Min Module

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Leadership skills for new managers

This CPD module focuses on the key leadership skills for new managers, although experienced managers could use it for self-reflection.

07 Jan 2022 , 60 Min Module

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Positive look is key to being heard

Make the most of customer interactions with this CPD module.

01 Dec 2021 , 60 Min Module

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Using feedback to improve performance

Constructive feedback can be important in improving team morale, find out more with this CPD module.

03 Nov 2021 , 60 Min Module

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The art of listening

Effective listening is a key skill for everyone working in pharmacy, find out more with this CPD module.

06 Sep 2021 , 60 Min Module

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