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Winning conversations

This first module in a short series on communication explores how to build rapport.

Welcome to this module in the Business and Management Development Programme. 

Completing this module on communication will help you to: 

  • Recognise the benefits of rapport
  • Recognise how people think from day to day interactions with them
  • Explore ways to mirror people physically and verbally, as a means of establishing rapport and better, more productive conversations
  • Understand how improving communications with patients can maximise your impact on their behaviour.
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