Management Problem Solving

For disciplinary action to be successful, employers need clearly defined disciplinary procedures, and then follow them. 

As Covid cases rise again, Toyah Marshall suggests it's time to check that your pharmacy environment is safe

Non-disclosure of a criminal conviction is not grounds for dismissal.

The mechanics of hub and spoke remain concerning for many, but the automation behind it has proven its worth for pharmacies of all sizes during the pandemic.

Like much else, coronavirus has changed how the statutory sick pay regime is administered, as well as the level of coverage.

With the current challenges in mind, here, with some minor adaptations, is a module on personal resilience from 2016.

Delegation is a critical leadership skill, yet so many managers fail to delegate responsibly.

Real World Analytics' John Hogan finds plenty of opportunities for improvement on pharmacy shelves

Farah Ali of Warman-Freed, Perrigo's learning pharmacy, shares her immediate thoughts and actions as the five-year deal is announced

Understanding what you are trying to achieve and what success looks like is vital if your team and your business are to grow

The facility will help students enact the types of patient interaction they are likely to face as qualified pharmacists.

We catch up with two of our Planning for Growth business development participants, to find out how they're getting on, four months in

Change is constant, but how much time do you spend planning and managing it? Do you adapt to change, or transition to it?

In the final article in our automation series, we look at how pharmacy owners evaluate their investment 

Looking for capacity for new services? Take a detailed look at your existing processes, says operational improvement specialist Andy Chilton

Ross Ferguson checks in on our five pharmacy owners to see how their business development plans are coming on

P3pharmacy has teamed up with Pharmacy Complete to follow five independent pharmacy owners through a structured business development programme over the course of a year. 

When prescriptions were being lost, Warman-Freed needed a plan

Items six to ten on Real World Analytics' Conall Lavery's 20 point checklist includes quick wins in revenue

Real World Analytics’ Conall Lavery details the first five items on his 20 point checklist of things that need to be done consistently well to improve business performance.