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CPD

Wellbeing Team training Self care Complaints Listening Presentations Communication skills
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Management problem solving

Managing change in the pharmacy effectively

While all businesses face periods of change from time to time, the pace of change in pharmacy in the past several years has been particularly acute, as the national spotlight during the pandemic has led to increased demand and some pivotal shifts towards a more clinical role. You will need to recognise, respond to and support colleagues as they adapt to their rapidly evolving roles if you are to achieve the most positive outcome.

05 Oct 2023 , 60 Min Article

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Customer service

Turn complaints into positives

This module aims to help you prevent and respond to customer complaints in your pharmacy

01 Sep 2023 , 60 Min Article

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Leadership

Why culture is king

The provision of high quality clinical services is transforming community pharmacy. But how do you promote the right culture to sustain an overall focus on quality improvement within your practice?

01 Aug 2023 , 1 Min Article

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Pharmacy team

Managing your upskilling needs

This CPD module dives into the detail of how you can plan to meet your team’s upskilling needs

01 Jul 2023 , 60 Min Article

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People

Too much to do, no time to plan?

Delegation can be challenging - but it will be a vital skill as pharmacy evolves alongside the NHS. This module is the first in a two-part series by Nanette Kerr, an independent consultant working with community pharmacies

01 Jun 2023 , 60 Min Article

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Mental health

Wellbeing in a post-Covid world

Workplace pressures in community pharmacy have risen consistently in recent years, with statistics indicating that burnout is a real risk for many. What steps can be taken to safeguard wellbeing?

01 May 2023 , 60 Min Article

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Business environment

Self care: an integral component of healthcare today

Community pharmacists should take the time to understand the wider self care agenda and the steps they can take to confidently support good health outcomes for their patients and customers.

01 Apr 2023 , 60 Min Article

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Leadership

Motivation at work: Incentives are not the whole story

Understanding what drives people is essential if they are to achieve their full potential and help drive business performance

01 Mar 2023 , 60 Min Article

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Business environment

Unlocking the power of community in your workplace

Here are three leadership and strategy tactics you can immediately bring into your business to encourage your team to think and act like a real community.

01 Feb 2023 , 60 Min Article

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Management problem solving

Talking so the inner voices listen

These approaches will help any leader plan to build a high performing team for any project or activity.

01 Jan 2023 , 60 Min Article

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Business environment

Insider leadership secrets: how to get a "hell, yeah" every time

If you're planning change at the moment (and who isn't?), it can feel like an uphill struggle getting everyone to follow you.

01 Dec 2022 , 60 Min Article

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Pharmacy team

Making the most of your team

When we look at the skills we have in the pharmacy team, we need to make sure they are being used effectively

11 Nov 2022 , 60 Min Article

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People skills

Communicating more clearly

This module outlines a simple strategy that will help you to get your message across comfortably and successfully to others.

03 Oct 2022 , 1 Min Article

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Education & training

Winning conversations

This first module in a short series on communication explores how to build rapport.

29 Aug 2022 , 60 Min Article

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Employment

Absenteeism in the workplace

Given the potential for an adverse effect on business, it's important to tackle absences, for whatever reason, quickly and professionally.

17 Aug 2022 , 60 Min Article

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Digital & technology

Creating the perfect patient journey online

In the first module of this short series of three, we looked at why pharmacy's future starts online because of how patients look for services.

07 Jul 2022 , 60 Min Article