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CPD

Wellbeing Customer care Team training Consultation skills Learning Self care Trust
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Education & training

It's time to plan how you delegate in the pharmacy

Freeing up time isn't just about delegating tasks, but also empowering colleagues.

09 Apr 2025 , 1 Min Module

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Leadership

Are you a manager – or a leader?

Manager or leader? To be successful you'll need a bit of both

26 Feb 2025 , 1 Min Module

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Business environment

Reading the bottom line: Understand your pharmacy’s business performance

Sales and turnover figures are important to know – but they won't tell you the full picture

30 Jan 2025 , 1 Min Module

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Management problem solving

Use project management tools to stay on top of your goals

Simple principles and their common-sense application will help you introduce and manage changes effectively.

08 Jan 2025 , 1 Min Module

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Pharmacy team

Cope better with pressure

Life in the pharmacy can be relentless. How can you cope with intrinsic and extrinsic sources of pressure?

25 Oct 2024 , 1 Min Module

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Pharmacy team

A meeting of equals: get the most out of team discussions

How can you plan meetings effectively for the greatest benefit?

07 Oct 2024 , 1 Min Module

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Pharmacy team

Spot the signs: The dangers of a disengaged team

How can you work with your team to enhance productivity and results?

30 Aug 2024 , 1 Min Module

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Practice

Include the patient’s perspective in your business decisions

Pharmacies that serve their patients do well, and pharmacies that are doing well will find it easier to serve their patients

29 Jul 2024 , 1 Min Module

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Skin conditions

Impetigo, infected insect bites and stings

Welcome to our CPD module series for community pharmacy technicians. Written in conjunction with the Pharmacy Magazine CPD series, it will mirror the magazine’s programme throughout the year. The series has been designed for you to use as part of your continuing professional development. Reflective exercises have been included to help you put your learning into practice.

19 Jun 2024 , 10 Min Module

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Eyes & ears

Pharmacy First: acute otitis media in children

Welcome to our CPD module series for community pharmacy technicians. Written in conjunction with the Pharmacy Magazine CPD series, it will mirror the magazine’s programme throughout the year. The series has been designed for you to use as part of your continuing professional development. Reflective exercises have been included to help you put your learning into practice.

20 May 2024 , 10 Min Module

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People skills

Are you listening?

Getting enough time to speak to patients is challenging in a busy pharmacy environment, yet what they tell you about their symptoms and concerns is at the heart of the decisions made around their care. Effective listening is an essential skill for all those working in the pharmacy.

30 Apr 2024 , 10 Min Module

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Genitourinary

Pharmacy First: Uncomplicated urinary tract infection

Welcome to our CPD module series for community pharmacy technicians. Written in conjunction with the Pharmacy Magazine CPD series, it will mirror the magazine’s programme throughout the year. The series has been designed for you to use as part of your continuing professional development. Reflective exercises have been included to help you put your learning into practice.

24 Apr 2024 , 10 Min Module

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Clinical services

Pharmacy First: acute sinusitis module

Welcome to our CPD module series for community pharmacy technicians. Written in conjunction with the Pharmacy Magazine CPD series, it will mirror the magazine’s programme throughout the year. The series has been designed for you to use as part of your continuing professional development. Reflective exercises have been included to help you put your learning into practice.

26 Mar 2024 , 10 Min Module

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Leadership

The importance of trust in service development

A lot is going to be asked of pharmacy teams in 2024 as new clinical services continue to be rolled out. Trusting, durable relationships between managers and colleagues – as well as patients – will be vital to the successful delivery of these rapidly evolving roles. This module examines how you can prioritise those relationships.

21 Feb 2024 , 10 Min Module

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Customer service

Empower patients through effective communication

Over the past several years, pharmacies throughout the UK have seen the traditional dispensing-focused care model evolve to make more room for consultation-led services aimed at helping patients manage their own conditions. Now, with England joining the other home nations in launching its own Pharmacy First scheme, the premium on effective, patient-centred consultation skills has never been greater.

21 Feb 2024 , 10 Min Module

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Management problem solving

How to maintain a data privacy compliant culture

The first module in this two-part series explained why pharmacies need to grapple with the principles underlying data protection legislation. Here, Eleanore Beard sets out the responsibilities businesses have as controllers and processors of personal data, as well as the rights of patients. Eleanore Beard is a commercial lawyer and data protection practitioner (PC.dp) with Brabners LLP. She specialises in data protection.

22 Jan 2024 , 1 Min Module

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