CPD Modules

Finding the right team member for the right task

The new NHS 10-year plan makes clear that pharmacists will increasingly work as front-line clinicians. That makes it more important than ever to deploy your team as intelligently as possible.

17 Dec 2025 , 1 Min Module

Management problem solving,

Be your own area manager: People and processes

Are your pharmacy’s processes tying your team up in knots? Think like an area manager to create more capacity.

09 Oct 2025 , 1 Min Module

Education & training,

Be your own area manager: Presentation matters

How taking an ‘area manager’ view of your business can drive performance

15 Aug 2025 , 1 Min Module

Business,

Target your pharmacy’s business potential

Looking at your business as it currently stands is invaluable – but will only get you so far

10 Jul 2025 , 1 Min Module

Marketing,

How to market your pharmacy’s services

How to craft messages that will land with the public

23 May 2025 , 1 Min Module

Education & training,

It's time to plan how you delegate in the pharmacy

Freeing up time isn't just about delegating tasks, but also empowering colleagues.

09 Apr 2025 , 1 Min Module

Leadership,

Are you a manager – or a leader?

Manager or leader? To be successful you'll need a bit of both

26 Feb 2025 , 1 Min Module

Business environment,

Reading the bottom line: Understand your pharmacy’s business performance

Sales and turnover figures are important to know – but they won't tell you the full picture

30 Jan 2025 , 1 Min Module

Management problem solving,

Use project management tools to stay on top of your goals

Simple principles and their common-sense application will help you introduce and manage changes effectively.

08 Jan 2025 , 1 Min Module

Pharmacy team,

Cope better with pressure

Life in the pharmacy can be relentless. How can you cope with intrinsic and extrinsic sources of pressure?

25 Oct 2024 , 1 Min Module

Pharmacy team,

A meeting of equals: get the most out of team discussions

How can you plan meetings effectively for the greatest benefit?

07 Oct 2024 , 1 Min Module

Pharmacy team,

Spot the signs: The dangers of a disengaged team

How can you work with your team to enhance productivity and results?

30 Aug 2024 , 1 Min Module

Practice,

Include the patient’s perspective in your business decisions

Pharmacies that serve their patients do well, and pharmacies that are doing well will find it easier to serve their patients

29 Jul 2024 , 1 Min Module

Skin conditions,

Impetigo, infected insect bites and stings

Welcome to our CPD module series for community pharmacy technicians. Written in conjunction with the Pharmacy Magazine CPD series, it will mirror the magazine’s programme throughout the year. The series has been designed for you to use as part of your continuing professional development. Reflective exercises have been included to help you put your learning into practice.

19 Jun 2024 , 10 Min Module

Eyes & ears,

Pharmacy First: acute otitis media in children

Welcome to our CPD module series for community pharmacy technicians. Written in conjunction with the Pharmacy Magazine CPD series, it will mirror the magazine’s programme throughout the year. The series has been designed for you to use as part of your continuing professional development. Reflective exercises have been included to help you put your learning into practice.

20 May 2024 , 10 Min Module

People skills,

Are you listening?

Getting enough time to speak to patients is challenging in a busy pharmacy environment, yet what they tell you about their symptoms and concerns is at the heart of the decisions made around their care. Effective listening is an essential skill for all those working in the pharmacy.

30 Apr 2024 , 10 Min Module

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