Be your own area manager: People and processes

Are your pharmacy’s processes tying your team up in knots? Think like an area manager to create more capacity, writes Liam Stapleton, director, Metaphor Development

After reading this module, you will be able to:

• Undertake an ‘area manager’ visit to review the processes and workforce in your pharmacy
• Identify bottlenecks in your business operations and ways to counteract them
• Understand the differences between single, double and triple loop learning
• Review the efficiency of your pharmacy operation
• Create a plan to improve the efficiency of your pharmacy through your processes and people
• Understand the values of capability and capacity.