This site is intended for UK Healthcare Professionals only
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Complaints: quick ways to winning solutions

Most complaints can be resolved quickly; some may even hold lessons that can lead to improved service.

22 Oct 2020

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Staying safe during a pandemic

The Covid-19 outbreak has provided cover for less desirable activity, learn how to keep your pharmacy safe.

20 Jul 2020

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Self care: a future beyond OTC medicines?

Find out why community pharmacy should be at the forefront of the emerging self care revolution.

23 Jun 2020

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Visual merchandising - a silent sales tool

Visual merchandising has the potential to positively and negatively affect sales. How much time and energy do you dedicate to making your pharmacy aesthetically appealing to your audience?

22 Jun 2020

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Audit for everyday pharmacy practice

Time for a refresher on the key principles of clinical governance.

22 Jun 2020

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Do you delegate responsibly?

Delegation is a critical leadership skill, yet so many managers fail to delegate responsibly.

18 Jun 2020

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Building resilience in the workplace

With the current challenges in mind, here, with some minor adaptations, is a module on personal resilience from 2016.

18 Jun 2020

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Creating inspiring leadership

Leadership is no longer the preserve of the few – it is an essential role in business that can be learned by those at all levels to use in a range of different situations.

16 Jun 2020

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What happens next? Scenario planning

Over the past few weeks we have seen how quickly things can change dramatically when they have to.

16 Jun 2020

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Balancing workload and wellbeing

Health and public sector workers report the highest rates of work-related stress. With increasing workload and expanding roles, how often do you review personal and workplace wellbeing? 

17 Jan 2020

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Business planning in a changing world

Understanding what you are trying to achieve and what success looks like is vital if your team and your business are to grow.

17 Oct 2019

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Managing change effectively

Change is constant, but how much time do you spend planning and managing it? Do you adapt to change, or transition to it?

12 Sep 2019

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Plan for an impact with public health

The NHS has recognised that there needs to be a greater focus on preventing, limiting or delaying ill health. Actions to promote positive health have been emphasised in the NHS Long Term Plan

22 Aug 2019

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Sustaining a culture of quality improvement

How do you promote the right culture to sustain an overall focus on quality improvement?

02 Aug 2019

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Human factors and patient safety

When a mistake occurs in a pharmacy it has the potential to become serious if not caught quickly

10 May 2018

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Becoming a mentor

This module introduces mentoring as a concept and describes its importance as an effective way of supporting learning

02 Mar 2018

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