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CPD

Wellbeing Customer care Team training Consultation skills Learning Self care Trust
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People skills

Balancing workload and wellbeing

Health and public sector workers report the highest rates of work-related stress. With increasing workload and expanding roles, how often do you review personal and workplace wellbeing? 

17 Jan 2020 , 3600 Min Module

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Business planning in a changing world

Understanding what you are trying to achieve and what success looks like is vital if your team and your business are to grow.

17 Oct 2019 , 5 Min Module

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Leadership

Managing change effectively

Change is constant, but how much time do you spend planning and managing it? Do you adapt to change, or transition to it?

12 Sep 2019 , 5 Min Module

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Healthy living

Plan for an impact with public health

The NHS has recognised that there needs to be a greater focus on preventing, limiting or delaying ill health. Actions to promote positive health have been emphasised in the NHS Long Term Plan

22 Aug 2019 , 5 Min Module

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Sustaining a culture of quality improvement

How do you promote the right culture to sustain an overall focus on quality improvement?

02 Aug 2019 , 4 Min Module

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Human factors and patient safety

When a mistake occurs in a pharmacy it has the potential to become serious if not caught quickly

10 May 2018 , 900 Min Module

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Becoming a mentor

This module introduces mentoring as a concept and describes its importance as an effective way of supporting learning

02 Mar 2018 , 900 Min Module

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Introducing successful new ideas in pharmacy

This module will help you to successfully introduce new ideas, taking you through a series of steps

23 Feb 2018 , 900 Min Module

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Partnerships with general practice

Collaborate with general practice to forge long-term and patient-centric relationships

19 Feb 2018 , 900 Min Module

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Maximising use of the consultation room

This article considers how to maximize consultation room use, and how effective consultation skills are essential for today's pharmacists

08 Jan 2018 , 900 Min Module

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Marketing

Promotion of local pharmacy services

Customers may find it difficult to understand the wide range of services being offered by a pharmacy. What can be done?

05 Sep 2017 , 900 Min Module

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When patients complain

It is an unusual pharmacy that has never had to respond to a patient complaint. What’s the best approach to this?

17 Aug 2017 , 900 Min Module

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Pancreatic cancer: the role of the pharmacist

This module will help you spot potential symptoms of pancreatic cancer among pharmacy customers, to aid early diagnosis

04 Aug 2017 , 10 Min Module

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Delivering clear health outcomes for patients

Focus your pharmacy team, operations and practices on maximising health outcomes. Do you need to change and what should you do?

03 Aug 2017 , 900 Min Module

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Building trust in teams

How to build trust in a successful pharmacy team

10 Jul 2017 , 900 Min Module

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Selling in the pharmacy

How to balance commercial enterprise with proper and correct care.

10 Jul 2017 , 900 Min Module

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