Human factors and patient safety

When a mistake occurs in a pharmacy it has the potential to become serious if not caught quickly

After reading this module, you will be able to:

• Describe how human factors contribute to errors in community pharmacy
• Appreciate why there is such interest in human factors research across a number industries
• Understand the most common reasons for human errors in high-consequence environments such as healthcare.

Author: Steve Howard FFRPS FRPharmS FCIPD, quality and clinical standards director, Celesio UK