Customer service

Improve customer service and relations.

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Customer service

LloydsPharmacy reacts to reports of security guard turning patients away

The multiple said it needed to protect staff and patients after a number of incidents at its Ash Vale branch.

1 Min Article

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Customer service

Sustainability and pharmacy

Professor emerita Angela Alexander MBE has plenty of practical ideas for how pharmacists might reduce their climate footprint 

1 Min Article

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Customer service

Reassess product mix for ‘new normal’ footfall

Has Covid-19 changed the product mix in pharmacy? Ruth Giles, brand manager for Care at Thornton & Ross, shares her thoughts

1 Min Article

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Customer service

Stretched but bouncing back

Brexit and the pandemic have tested medicines supply chains. What lessons have been learned to mitigate future shortages?

1 Min Article

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Customer service

Every Boots branch to have a cancer advice pharmacist

Boot Macmillan information pharmacists working in every branch, the company announces.

1 Min Article

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Sexual health

Pushing the on switch

Anna Maxwell, who wrote the manual for OTC switching, says pharmacy sales of oral contraception have been in the plan for 30 years, and there's more to come

8 Min Article

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Customer service

Time for an upgrade?

The Pharmacy Show is a great place to check out the latest technology innovations

4 Min Article

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Customer service

Superdrug launches new advice and treatment skin service

Pharmacists will be able to supply POM medicines for some patients with acne and eczema.

1 Min Article

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Customer service

From CE to UKCA

New product marking rules are changing the landscape for manufacturers and retailers. Pharmacies would do well to understand the differences

2 Min Article

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Customer service

Building the future - part one

Seven community pharmacists across England tell us what they are doing to shape their own futures, and what they think needs to change to help them grow (part one of three)

4 Min Article

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