Customer Service

There are better ways of providing healthcare, says Dr Noel O'Kelly, and it all hinges on digital inclusion.

Fairtrade, social responsibility and good governance have all followed heightened levels of corporate scrutiny

UK Meds medical director Shyam Morjaria suggests lockdown has broken some of the stigma surrounding online pharmacies

Lockdown has been a fillip to HMI Pharmacy's collection point; more than 1,200 people a month are now using it

Solicitor Noel Wardle says that while it is better for patients to receive their medicines than to go without, pharmacists and pharmacy owners have legal and ethical responsibilities to consider when using volunteer delivery people. 

‘Self care equals no care’ has been relegated to healthcare history; community pharmacy should be at the forefront of the emerging self care revolution.

Moving the family home 19 times over 25 years in pharma sounds a perfect qualification to run a logistics business. Alliance Healthcare managing director Julian Mount talks shortages, full service distribution and real partnerships for change.

Real World Analytics' John Hogan finds plenty of opportunities for improvement on pharmacy shelves

The target is to stamp out smoking tobacco by 2030. Is vape an answer for pharmacy in helping Britain's 7 million smokers quit? 

What impact has the big chains charging for deliveries had on smaller pharmacies? Sasa Jankovic reports

From Post Offices to dry cleaners, there are plenty of opportunities to add new and unusual business services to your portfolio

Public perspective first in new style GPhC inspections, says director of inspection and fitness to practice Claire Bryce-Smith

What makes one pharmacy different from others? Understanding consumer loyalty can help, and a net promoter score is one way to measure it 

Pharmacies need to ensure they comply with the legal duties set out in the Consumer Rights Act 2015, says Matthew Gough, a partner at law firm Eversheds Sutherland 

January is a great time for implementing a new business plan in the face of a challenging year ahead, according to Perrigo’s learning pharmacy, Warman-Freed

With mixed messages circulating about the effect of Brexit on FMD, it’s no surprise community pharmacy remains confused about what to do, and when. 

This handy 10-minute clinic is a quick reference guide that will help you when advising customers on baby care.

Find out more about how to advise customers on childhood fever and make effective product recommendations. 

This short animation will highlight the crucial role of the pharmacy team in recognising symptoms of pancreatic cancer to aid early diagnosis and boost survival rates.

The figure includes ‘lost output’ of patient care caused by reduced access to information and cancelled appointments, and additional IT support provided to restore data and systems