Customer Service

What makes one pharmacy different from others? Understanding consumer loyalty can help, and a net promoter score is one way to measure it 

Pharmacies need to ensure they comply with the legal duties set out in the Consumer Rights Act 2015, says Matthew Gough, a partner at law firm Eversheds Sutherland 

January is a great time for implementing a new business plan in the face of a challenging year ahead, according to Perrigo’s learning pharmacy, Warman-Freed

With mixed messages circulating about the effect of Brexit on FMD, it’s no surprise community pharmacy remains confused about what to do, and when. 

Wessex AHSN produce 3 minute animated guide to eRD

PDA chairman Mark Koziol said there is a “big question mark” concerning pharmacy technicians' “readiness, desire and capability” to supervise community pharmacies in the absence of a pharmacist

Natural supplements can help to top up levels of vitamins and minerals, such as iron. Watch this two minute video, sponsored by Spatone, to find out more about iron intake and who could benefit from natural supplements.

With a new group of chief executives at the community pharmacy bodies, what can we expect from their combined stance on the sector?

Pharmacists can play a vital role in delivering drug harm reduction services, and may be the safest source of recreational cannabis, the International Pharmaceutical Federation has said

The global pharmacy workforce continues to grow and on current trends will be 40 per cent larger in 2030 than in 2016, a new report from the International Pharmaceutical Federation predicts

The “clinical leadership” of pharmacists and technicians is “absolutely critical” to realising Scotland’s healthcare ambitions, the Scottish health secretary told the FIP Congress

Keeping track of security and shrinkage in a busy working environment is a tough proposition, but vital in order to reduce profit losses

The Court of Appeal’s full determination has yet to be made public, but seven words from Lord Justice Stephen Irwin were sufficient to quash a last-ditch attempt to overturn the cuts

The Government is “missing an opportunity” by not relaxing rules around e-cigarettes, the House of Commons Science and Technology Committee has said, while the RPS maintains more evidence is needed

The first Pharmacist Travel Health Conference is to take place in London on 3-4 November, organised by Voyager Medical in collaboration with UCL and others

Two lucky pharmacy assistants have each won a luxury coffee maker after completing a competition from painkilling brand, Flarin

As the new health secretary inherits an NHS crippled by a funding drought, long waiting times and access problems, how can he triage this septuagenarian?

Repeat and electronic prescriptions are an important driver of footfall, but how can community pharmacy businesses compete?

A proposal from the General Pharmaceutical Council to make pharmacy inspections unannounced has had varied responses, with some voicing support for the proposed change and others expressing concern

The Belgian non-profit, which was set up to keep falsified medicines out of the European medicines supply chain, said that many pharma companies were behind on the ‘on-boarding’ process