Customer Service

75 results found for: Customer Service

Knowing me, knowing you

What makes one pharmacy different from others? Understanding consumer loyalty can help, and a net promoter score is one way to measure it 

For many happy returns... ...comply with the CRA

Pharmacies need to ensure they comply with the legal duties set out in the Consumer Rights Act 2015, says Matthew Gough, a partner at law firm Eversheds Sutherland 

Thinking SMART for 2019

January is a great time for implementing a new business plan in the face of a challenging year ahead, according to Perrigo’s learning pharmacy, Warman-Freed

FMD: a progress check

With mixed messages circulating about the effect of Brexit on FMD, it’s no surprise community pharmacy remains confused about what to do, and when. 

Electronic repeat dispensing gets animated

Wessex AHSN produce 3 minute animated guide to eRD

Exclusive: PM questions PDA on Technicians report

PDA chairman Mark Koziol said there is a “big question mark” concerning pharmacy technicians' “readiness, desire and capability” to supervise community pharmacies in the absence of a pharmacist

Natural healthcare

Natural supplements can help to top up levels of vitamins and minerals, such as iron. Watch this two minute video, sponsored by Spatone, to find out more about iron intake and who could benefit from natural supplements.

Leading pharmacy by example

With a new group of chief executives at the community pharmacy bodies, what can we expect from their combined stance on the sector?

Community pharmacies vital to drug harm reduction, FIP says

Pharmacists can play a vital role in delivering drug harm reduction services, and may be the safest source of recreational cannabis, the International Pharmaceutical Federation has said

Global pharmacy workforce to grow 40% by 2030

The global pharmacy workforce continues to grow and on current trends will be 40 per cent larger in 2030 than in 2016, a new report from the International Pharmaceutical Federation predicts

Pharmacists “absolutely critical” to Scotland’s healthcare ambitions

The “clinical leadership” of pharmacists and technicians is “absolutely critical” to realising Scotland’s healthcare ambitions, the Scottish health secretary told the FIP Congress

Crack down on shrinkage

Keeping track of security and shrinkage in a busy working environment is a tough proposition, but vital in order to reduce profit losses

Behind the headlines: Pharmacy’s final (brief) day in court

The Court of Appeal’s full determination has yet to be made public, but seven words from Lord Justice Stephen Irwin were sufficient to quash a last-ditch attempt to overturn the cuts

Relax vaping restrictions, Government urged

The Government is “missing an opportunity” by not relaxing rules around e-cigarettes, the House of Commons Science and Technology Committee has said, while the RPS maintains more evidence is needed

First Pharmacist Travel Health Conference to take place

The first Pharmacist Travel Health Conference is to take place in London on 3-4 November, organised by Voyager Medical in collaboration with UCL and others

Flarin competition winners

Two lucky pharmacy assistants have each won a luxury coffee maker after completing a competition from painkilling brand, Flarin

NHS challenges: Why we need to invest in community pharmacy

As the new health secretary inherits an NHS crippled by a funding drought, long waiting times and access problems, how can he triage this septuagenarian?

Preparing for repeat success

Repeat and electronic prescriptions are an important driver of footfall, but how can community pharmacy businesses compete?

Mixed views on unannounced inspections

A proposal from the General Pharmaceutical Council to make pharmacy inspections unannounced has had varied responses, with some voicing support for the proposed change and others expressing concern

Pharma companies behind on FMD preparation

The Belgian non-profit, which was set up to keep falsified medicines out of the European medicines supply chain, said that many pharma companies were behind on the ‘on-boarding’ process

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