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Customer Service

94 results found for: Customer service

Time for an upgrade?

The Pharmacy Show is a great place to check out the latest technology innovations

Superdrug launches new advice and treatment skin service

Pharmacists will be able to supply POM medicines for some patients with acne and eczema.

From CE to UKCA

New product marking rules are changing the landscape for manufacturers and retailers. Pharmacies would do well to understand the differences

Building the future - part one

Seven community pharmacists across England tell us what they are doing to shape their own futures, and what they think needs to change to help them grow (part one of three)

Time to grasp the digital nettle

There are better ways of providing healthcare, says Dr Noel O'Kelly, and it all hinges on digital inclusion.

The only way is ethics

Fairtrade, social responsibility and good governance have all followed heightened levels of corporate scrutiny

Has behaviour shifted for good?

UK Meds medical director Shyam Morjaria suggests lockdown has broken some of the stigma surrounding online pharmacies

Collection point shines in pandemic lockdown

Lockdown has been a fillip to HMI Pharmacy's collection point; more than 1,200 people a month are now using it

What are the risks of using volunteers to deliver medicines?

Solicitor Noel Wardle says that while it is better for patients to receive their medicines than to go without, pharmacists and pharmacy owners have legal and ethical responsibilities to consider when using volunteer delivery people. 

Unity of vision is a powerful tool

Moving the family home 19 times over 25 years in pharma sounds a perfect qualification to run a logistics business. Alliance Healthcare managing director Julian Mount talks shortages, full service distribution and real partnerships for change.

Seven deadly (retail) sins

Real World Analytics' John Hogan finds plenty of opportunities for improvement on pharmacy shelves

Help smokers stub it out

The target is to stamp out smoking tobacco by 2030. Is vape an answer for pharmacy in helping Britain's 7 million smokers quit? 

Delivering the goods, but who should pay?

What impact has the big chains charging for deliveries had on smaller pharmacies? Sasa Jankovic reports

Spread the net to maximise the opportunity of access

From Post Offices to dry cleaners, there are plenty of opportunities to add new and unusual business services to your portfolio

Inspections to reflect patient perspective

Public perspective first in new style GPhC inspections, says director of inspection and fitness to practice Claire Bryce-Smith

Knowing me, knowing you

What makes one pharmacy different from others? Understanding consumer loyalty can help, and a net promoter score is one way to measure it 

For many happy returns... ...comply with the CRA

Pharmacies need to ensure they comply with the legal duties set out in the Consumer Rights Act 2015, says Matthew Gough, a partner at law firm Eversheds Sutherland 

Thinking SMART for 2019

January is a great time for implementing a new business plan in the face of a challenging year ahead, according to Perrigo’s learning pharmacy, Warman-Freed

FMD: a progress check

With mixed messages circulating about the effect of Brexit on FMD, it’s no surprise community pharmacy remains confused about what to do, and when. 

10 minute clinic: baby care

This handy 10-minute clinic is a quick reference guide that will help you when advising customers on baby care.

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