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Customer service

Improve customer service and relations.

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Empower patients through effective communication

Over the past several years, pharmacies throughout the UK have seen the traditional dispensing-focused care model evolve to make more room for consultation-led services aimed at helping patients manage their own conditions. Now, with England joining the other home nations in launching its own Pharmacy First scheme, the premium on effective, patient-centred consultation skills has never been greater.

21 Feb 2024 , 10 Min Module

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Boots launches blister pack recycling pilot in 100 stores

Boots is expanding its ‘Recycle at Boots’ scheme to include a blister pack recycling pilot in over 100 stores in London and South East England.

20 Feb 2024 , 1 Min Article

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Rising numbers of patients are turning to pharmacists for health advice

The agency Kaizo said 22 per cent of 500 people who responded to its survey said they depend on pharmacists for health advice.

15 Feb 2024 , 1 Min Article

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Turn complaints into positives

This module aims to help you prevent and respond to customer complaints in your pharmacy

01 Sep 2023 , 60 Min Module

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Interview: Alliance Healthcare customer service manager

Wholesalers need to be attuned to their customers' daily challenges, says Alliance's Tara Crnkovic

03 Feb 2023 , 1 Min Article

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December products led by Braun

This month's product news: December 2022

09 Dec 2022 , 1 Min Article

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Lloyds staff in Isle of Man 'leave work crying' amid ongoing patient abuse

Staff receiving 'death threats' as patients angered by long wait times, employee reveals

10 Nov 2022 , 1 Min Article

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Product news October 22

New products hitting pharmacy shelves this October

16 Oct 2022 , 1 Min Article

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September 2022 product and campaign news

Pharmacist Support's latest, a new adviser for Cl-ear, resources for Gina, and an environmentally friendly pregnancy test

29 Aug 2022 , 1 Min Article

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Service means business

Customer service is everything. Businesses that don’t listen to their customers won’t worry for long as they’ll soon be using their rivals

08 Aug 2022 , 2 Min Article

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The pharmacist will treat you now

Update staff training to build customer loyalty in those seeking first aid and advice about sports injuries

08 Jul 2022 , 4 Min Article

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LloydsPharmacy reacts to reports of security guard turning patients away

The multiple said it needed to protect staff and patients after a number of incidents at its Ash Vale branch.

21 Jun 2022 , 1 Min Article

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LloydsPharmacy expands partnership with Deliveroo to include 150 stores

Partnership has helped 'thousands of families' since 2020 launch, claims Deliveroo.

21 Jun 2022 , 1 Min Article

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Sustainability and pharmacy

Professor emerita Angela Alexander MBE has plenty of practical ideas for how pharmacists might reduce their climate footprint 

01 Dec 2021 , 1 Min Article

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Reassess product mix for 'new normal' footfall

Has Covid-19 changed the product mix in pharmacy? Ruth Giles, brand manager for Care at Thornton & Ross, shares her thoughts

01 Dec 2021 , 1 Min Article

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Stretched but bouncing back

Brexit and the pandemic have tested medicines supply chains. What lessons have been learned to mitigate future shortages?

01 Dec 2021 , 1 Min Article

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