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CPD

Wellbeing Customer care Consultation skills Learning Self care Trust Pharmacy First
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Partnerships with general practice

Collaborate with general practice to forge long-term and patient-centric relationships

19 Feb 2018 , 900 Min Module

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Maximising use of the consultation room

This article considers how to maximize consultation room use, and how effective consultation skills are essential for today's pharmacists

08 Jan 2018 , 900 Min Module

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Promotion of local pharmacy services

Customers may find it difficult to understand the wide range of services being offered by a pharmacy. What can be done?

05 Sep 2017 , 900 Min Module

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When patients complain

It is an unusual pharmacy that has never had to respond to a patient complaint. What’s the best approach to this?

17 Aug 2017 , 900 Min Module

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Pancreatic cancer: the role of the pharmacist

This module will help you spot potential symptoms of pancreatic cancer among pharmacy customers, to aid early diagnosis

04 Aug 2017 , 10 Min Module

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Delivering clear health outcomes for patients

Focus your pharmacy team, operations and practices on maximising health outcomes. Do you need to change and what should you do?

03 Aug 2017 , 900 Min Module

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Building trust in teams

How to build trust in a successful pharmacy team

10 Jul 2017 , 900 Min Module

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Selling in the pharmacy

How to balance commercial enterprise with proper and correct care.

10 Jul 2017 , 900 Min Module

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Could I be a mentor?

With peer support a concept gaining attention in pharmacy, how does mentoring work and what skills are needed?

10 Jul 2017 , 900 Min Module

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Managing problems and making good decisions

How do you know that you are making the right decisions?

06 Jul 2017 , 900 Min Module

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Public health awareness campaigns with impact

How do you run an effective health awareness campaign?

01 Jun 2017 , 900 Min Module

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Effective ways to reach specific patient groups

This review will help pharmacy teams to focus on effective ways to reach specific patient groups.

18 May 2017 , 900 Min Module

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Professionalism in pharmacy

What professionalism is or isn’t may be difficult to define in practice

20 Apr 2017 , 900 Min Module

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Using patient-friendly language

Why you may need to improve your communication skills and the benefits to patient care

09 Mar 2017 , 900 Min Module

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Body language and self-confidence

The body language that you display tells people as much as the words you speak

08 Feb 2017 , 900 Min Module

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Training: keeping knowledge and skills up to date

This review will help pharmacy teams to focus on meeting ongoing CPD requirements and to identify training needs.

19 Jan 2017 , 900 Min Module

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