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CPD

Wellbeing Customer care Team training Consultation skills Learning Self care Trust
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Could I be a mentor?

With peer support a concept gaining attention in pharmacy, how does mentoring work and what skills are needed?

10 Jul 2017 , 900 Min Module

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Managing problems and making good decisions

How do you know that you are making the right decisions?

06 Jul 2017 , 900 Min Module

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Clinical services

Public health awareness campaigns with impact

How do you run an effective health awareness campaign?

01 Jun 2017 , 900 Min Module

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Effective ways to reach specific patient groups

This review will help pharmacy teams to focus on effective ways to reach specific patient groups.

18 May 2017 , 900 Min Module

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Professionalism in pharmacy

What professionalism is or isn’t may be difficult to define in practice

20 Apr 2017 , 900 Min Module

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Using patient-friendly language

Why you may need to improve your communication skills and the benefits to patient care

09 Mar 2017 , 900 Min Module

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Body language and self-confidence

The body language that you display tells people as much as the words you speak

08 Feb 2017 , 900 Min Module

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Skills

Training: keeping knowledge and skills up to date

This review will help pharmacy teams to focus on meeting ongoing CPD requirements and to identify training needs.

19 Jan 2017 , 900 Min Module

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Marketing

Do patients know what your pharmacy offers?

This P3 Business CPD module covers how to help patients and potential customers to understand the breadth of what your pharmacy offers.

22 Dec 2016 , 900 Min Module

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Meeting targets and objectives

Getting where you want to be doesn’t happen by accident. It needs a strategic approach, with written targets and a clear plan

01 Nov 2016 , 900 Min Module

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Learn to develop assertive behaviour

This P3 Business CPD module is about being assertive. Is this a skill you should develop further?

07 Sep 2016 , 900 Min Module

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Efficiency

Time or quality? Giving patients the time they deserve

How can the pharmacy team make sure that the time is used to best effect?

09 Aug 2016 , 900 Min Module

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Leadership

How to build resilience at work

With the pace of life so fast, can you learn how to manage it?

04 Jul 2016 , 900 Min Module

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Customer service

Meeting customers' needs

Many pharmacies forget to take steps to ask customers what they want more of from the pharmacy

31 May 2016 , 900 Min Module

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Customer service

Structured questioning at the counter

This looks at the process of questioning for giving advice or recommending a product

31 May 2016 , 900 Min Module

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Leadership

Compelling outcomes for change

Set the right goals for your pharmacy and work towards them.

31 May 2016 , 900 Min Module

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