CPD

Wellbeing Customer care Consultation skills Learning Self care Trust Pharmacy First

When patients complain

It is an unusual pharmacy that has never had to respond toÂ a patient complaint. Whatâ€™s the best approach to this?

17 Aug 2017 , 900 Min Module

Pancreatic cancer: the role of the pharmacist

This module will help you spot potential symptoms of pancreatic cancer among pharmacy customers, to aid early diagnosis

04 Aug 2017 , 10 Min Module

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Delivering clear health outcomes for patients

Focus your pharmacy team, operations and practices on maximisingÂ health outcomes. Do you need to change and what should you do?

03 Aug 2017 , 900 Min Module

Building trust in teams

How to build trust in a successful pharmacy team

10 Jul 2017 , 900 Min Module

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Selling in the pharmacy

How to balance commercial enterprise with proper and correct care.

10 Jul 2017 , 900 Min Module

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Could I be a mentor?

With peer support a concept gaining attention in pharmacy, how does mentoring work and what skills are needed?

10 Jul 2017 , 900 Min Module

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Managing problems and making good decisions

How do you know that you are making the right decisions?

06 Jul 2017 , 900 Min Module

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Clinical services, Healthy living,

Public health awareness campaigns with impact

How do you run an effective health awareness campaign?

01 Jun 2017 , 900 Min Module

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Effective ways to reach specific patient groups

This review will help pharmacy teams to focus on effective ways to reach specific patient groups.

18 May 2017 , 900 Min Module

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Professionalism in pharmacy

What professionalism is or isn’t may be difficult to define in practice

20 Apr 2017 , 900 Min Module

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Using patient-friendly language

Why you may need to improve your communication skills and the benefits to patient care

09 Mar 2017 , 900 Min Module

Body language and self-confidence

The body language that you display tells people as much as the words you speak

08 Feb 2017 , 900 Min Module

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Skills,

Training: keeping knowledge and skills up to date

This review will help pharmacy teams to focus on meeting ongoing CPD requirements and to identify training needs.

19 Jan 2017 , 900 Min Module

Marketing,

Do patients know what your pharmacy offers?

This P3 Business CPD module covers how to help patients and potential customers to understand the breadth of what your pharmacy offers.

22 Dec 2016 , 900 Min Module

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Meeting targets and objectives

Getting where you want to be doesn’t happen by accident. It needs a strategic approach, with written targets and a clear plan

01 Nov 2016 , 900 Min Module

Learn to develop assertive behaviour

This P3 Business CPD module is about being assertive. Is this a skill you should develop further?

07 Sep 2016 , 900 Min Module

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