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Managing problems and making good decisions

How do you know that you are making the right decisions?

How do you know that you are making the right decisions?


You will encounter problems and have to make decisions on a daily basis, so honing these two skills is essential for any manager’s success in the workplace.

Goal and objectives:

  • To appreciate the importance of creating structure in order to manage problems and make effective decisions
  • To be able to recognise ineffective approaches to problem solving
  • Learn about problem solving techniques that can be used for day-to-day issues in the pharmacy

After reading this module, you will:

  1. Have explored a process for problem resolution
  2. Appreciate the importance of problem definition
  3. Understand evaluation techniques to aid decision-making.

Contributing author:

Jacqui Dougan, BSc Pharm, MPSNI, MBA, Dip Comm


About this module

Pharmacy needs strong managers, effective leaders and people with the right skills to drive the profession forward. With this in mind, P3 Business CPD modules are written as practical learning tools for use by anyone in the pharmacy team.

Continuing professional development (CPD) is a statutory requirement for pharmacists. Completion of the module will contribute to the nine pieces of CPD that must be recorded in a year, as stipulated by the GPhC.

Test your understanding of the topic by completing the online pre-test. Then work through the module and complete the post-test to see if your knowledge has improved. Record your learning and how you applied it in your practice using the action and evaluation record at the end of this module, which will then be stored in your personal learning log.

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