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This P3 Business CPD module discusses how people skills and patient friendly language in customer interations, can lead to better outcomes.
Ask yourself:
Is your communication with patients as good as it could be? Use this article to review your skills and the potential for getting more from consultations.
Goal and objectives:
To make it easier for patients to understand how to take their medicines and to answer queries they may have about their medicines.
After reading this module, you will have:
- Reviewed the language you use when consulting with patients
- Understood how your communication could be improved or changed
- Considered the benefits of patientcentred communication to patient care.
As part of this learning, it is recommended that you complete the CPPE Consultation Skills learning modules, found at cppe.ac.uk.
Author:
 Ash Soni OBE, pharmacist and independent pharmacy owner