This CPD module is about identifying compelling outcomes to facilitate change. It will consider the benefits of focusing on positive outcomes, how they can be achieved and the benefits they will bring.

After studying this module you should be able to:
Jacqui Dougan BSc Pharm, MPSNI, MBA, DipCommun, pharmacy management consultant and trainer with TLC Performance and director of quality at United Drug Sangers NI Ltd.
Pharmacy needs strong managers, effective leaders and people with the right skills to drive the profession forward. With this in mind, P3 Business CPD modules are written as practical learning tools for use by anyone in the pharmacy team.
Continuing professional development (CPD) is a statutory requirement for pharmacists. Completion of the module will contribute to the nine pieces of CPD that must be recorded in a year, as stipulated by the GPhC.
Record your learning and how you applied it in your practice using the action and evaluation record at the end of this module, which will then be stored in your personal learning log. You must be registered on the website to do this.