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CPD

Wellbeing Customer care Team training Consultation skills Learning Self care Trust
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Leadership

Inspiring leadership in pharmacy

Pharmacy needs inspirational leaders: this is how to become one

31 May 2016 , 900 Min Module

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Leadership

Managing staff absenteeism

Unauthorised absence can impact on a company and must be dealt with.

31 May 2016 , 900 Min Module

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Build a strong and motivated team

Building a team that is fully motivated and capable can be invaluable to any business.

12 May 2016 , 900 Min Module

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Management problem solving

Supporting staff to take on more

The manager of a business must know when to delegate power to their employees.

11 May 2016 , 900 Min Module

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Leadership

Act now to lead change

How do you prepare for the process of change?

05 May 2016 , 900 Min Module

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Leadership

Preparing for change

How do you keep your business going strong when undergoing periods of change?

04 Apr 2016 , 900 Min Module

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People skills

How to recruit employees

The recruitment process is one of vital importance to any business, how do you go about it?

02 Mar 2016 , 900 Min Module

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Leadership

Managing difficult employees

Be clear about the standards you expect from your team, and deal with any problems promptly

04 Feb 2016 , 900 Min Module

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Business environment

Your business plan for the year ahead

What is your business plan for 2016?

06 Jan 2016 , 900 Min Module

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Customer service

A quality MOT

How can the quality of the service you offer be improved upon?

08 Dec 2015 , 900 Min Module

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Customer service

How to really listen

There are many challenges for effective listening in the pharmacy workplace that reduce the ability to listen effectively.

26 Nov 2015 , 900 Min Module

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Know your own strengths

Learning from reflection is key to personal development. So how can you analyse your performance?

05 Nov 2015 , 900 Min Module

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Leadership

Personal resilience under pressure

The pressure you face today in community pharmacy is probably more than ever before

05 Nov 2015 , 900 Min Module

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Better consultation skills

Improved product knowledge and communication skills will lead to better outcomes in patient consultations 

04 Nov 2015 , 900 Min Module

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Focus on long-term conditions

The management of long-term conditions is a major burden for healthcare, so how do you create services for your patients who are suffering from long-term conditions?

03 Nov 2015 , 900 Min Module

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Gear up for public health

All pharmacies have an opportunity to do more to improve public health, learn how you can help based on local needs.

03 Nov 2015 , 900 Min Module

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