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Managing difficult employees

Be clear about the standards you expect from your team, and deal with any problems promptly

This CPD module is about dealing with difficult employees. It will cover investigating and dealing with misconduct, and explains the disciplinary and appeal processes and potential outcomes.


To learn the best way to manage and deal with difficult employees.


  • Recognise the difference between misconduct and gross misconduct
  • Understand the stages of investigation, disciplinary hearing and appeal
  • Work through a case study, bringing these elements to life.

Contributing author: 

Lindsay Connolly is an associate in employment law at law firm Eversheds LLP.

About this module

Pharmacy needs strong managers, effective leaders and people with the right skills to drive the profession forward. With this in mind, P3 Business CPD modules are written as practical learning tools for use by anyone in the pharmacy team.

Continuing professional development (CPD) is a statutory requirement for pharmacists. Completion of the module will contribute to the nine pieces of CPD that must be recorded in a year, as stipulated by the GPhC.

Record your learning and how you applied it in your practice using the action and evaluation record at the end of this module, which will then be stored in your personal learning log. You must be registered on the website to do this.