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The art of listening

Effective listening is a key skill for everyone working in pharmacy, find out more with this CPD module.

Welcome to this module in the Business and Management Development Programme

By the end of the module, you will:

  • Understand techniques for effective listening, to aid patient consultations
  • Explore the benefits of effective listening skills for better patient care
  • Examine ways to become a more conscious and empathic listener
  • Be able to identify areas in your own listening skills that you need to improve on.
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