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The art of listening
Introduction
Seek first to understand…
Making a connection
A powerful tool
Internal barriers
External factors
Ways to listen
Even more ways to listen
Listen to care
Introduction
Start learning!
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Introduction
There never seems to be enough time to speak to patients, yet what people tell you about their symptoms or concerns can be crucial to their care. You might be able to ask all the right questions, but effective listening is a key skill for everyone working in pharmacy – some might even say in life.
Don’t worry, you can come back and finish the assessment in your own time.
Don’t worry your current position in this module will be saved and added to your learning record
