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Positive look is key to being heard

Make the most of customer interactions with this CPD module.

Welcome to this module in the Business and Management Development Programme

By the end of the module, you will:

  • Understand the subtle responses we may show that can undermine communication 
  • Recognise that positive body language can be practised and adopted
  • Have used the technique of anchoring to improve your confidence in real life situations.

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