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Positive look is key to being heard
Introduction
Communication is mostly non-verbal
Subtle signals
How we feel
Choose positivity
Fake it to make it
Self-confidence
Matching and mirroring
Essential messages
Introduction
Good luck with the module!
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Introduction
They say a picture speaks a thousand words, and it’s true that how you look and present yourself can tell people as much as the words that come out of your mouth. But this also means that if you keep just a few things in mind as you approach a conversation with a colleague or a customer, you can make the most of the interaction for everyone involved.
Don’t worry, you can come back and finish the assessment in your own time.
Don’t worry your current position in this module will be saved and added to your learning record
