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Learning

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A new approach to osteoarthritis and joint pain

When customers come to your pharmacy with joint pain associated with osteoarthritis or joint wear and tear, it may mean they have reached the point where their quality of life is being impacted.

05 May 2021 , 14 Min Module

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Make time: stop stuff!

Change is a constant, even discounting the exceptional times we are living through in 2020. How do you manage?

22 Oct 2020 , 5 Min Module

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Complaints: quick ways to winning solutions

Most complaints can be resolved quickly; some may even hold lessons that can lead to improved service.

22 Oct 2020 , 5 Min Module

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Staying safe during a pandemic

The Covid-19 outbreak has provided cover for less desirable activity, learn how to keep your pharmacy safe.

20 Jul 2020 , 5 Min Module

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Self care: a future beyond OTC medicines?

Find out why community pharmacy should be at the forefront of the emerging self care revolution.

23 Jun 2020 , 4 Min Module

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Visual merchandising - a silent sales tool

Visual merchandising has the potential to positively and negatively affect sales. How much time and energy do you dedicate to making your pharmacy aesthetically appealing to your audience?

22 Jun 2020 , 4 Min Module

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Audit for everyday pharmacy practice

Time for a refresher on the key principles of clinical governance.

22 Jun 2020 , 5 Min Module

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Do you delegate responsibly?

Delegation is a critical leadership skill, yet so many managers fail to delegate responsibly.

18 Jun 2020 , 5 Min Module

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Building resilience in the workplace

With the current challenges in mind, here, with some minor adaptations, is a module on personal resilience from 2016.

18 Jun 2020 , 4 Min Module

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What happens next? Scenario planning

Over the past few weeks we have seen how quickly things can change dramatically when they have to.

16 Jun 2020 , 5 Min Module

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Business planning in a changing world

Understanding what you are trying to achieve and what success looks like is vital if your team and your business are to grow.

17 Oct 2019 , 5 Min Module

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Managing change effectively

Change is constant, but how much time do you spend planning and managing it? Do you adapt to change, or transition to it?

12 Sep 2019 , 5 Min Module

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VIAGRA CONNECT®: eLearning for the pharmacy team

This module will help the pharmacy team to understand erectile dysfunction and its causes, and supply Viagra Connect to male customers affected by it, where appropriate

30 Aug 2019 , 10 Min Module

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Retail ready: Building confidence in retail skills - Video Learning

Step into your customers' shoes and walk through our 3D pharmacy to learn how to maximise the impact and profitability of your pharmacy.

27 Aug 2019 , 3 Min Module

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