People skills

Customer service, People skills,

Structured questioning at the counter

This looks at the process of questioning for giving advice or recommending a product

31 May 2016 , 900 Min Module

Management problem solving, People skills,

Project management €“ is it an art or science?

Drive through new plans with great project management skills

31 May 2016 , 900 Min Module

People skills,

Networking for success

Get out and network: the key to growing your influence

31 May 2016 , 900 Min Module

Business environment, Management problem solving, People skills,

Negotiation skills

Use negotiation techniques to help to achieve your objectives.

31 May 2016 , 900 Min Module

Leadership, People skills,

Feedback as a workplace tool

People management: How to give and receiving useful feedback.Â

31 May 2016 , 900 Min Module

Customer service, People skills,

How can I change behaviour?

Patient consultations: techniques for changing peopleâ€™s behaviour

31 May 2016 , 900 Min Module

Leadership, People skills,

Performance coaching

Learn the basics of performance orientated coaching.

31 May 2016 , 900 Min Module

Leadership, Management problem solving, People skills,

Managing poor performance

Action must be taken to tackle an employee's poor performance

31 May 2016 , 900 Min Module

Leadership, People skills,

Get results through motivation

Keep the pharmacy team motivated in just a few minutes each day

31 May 2016 , 900 Min Module

Leadership, Management problem solving, People skills,

A training plan for your community pharmacy

Keep pharmacy team training on track with a tailored plan

31 May 2016 , 900 Min Module

Leadership, People skills,

Support the personal development of staff

Look to match staff development to changing business needs

31 May 2016 , 900 Min Module

Leadership, Management problem solving, People skills,

Managing staff absenteeism

Unauthorised absence can impact on a company and must be dealt with.

31 May 2016 , 900 Min Module

Leadership, Management problem solving, People skills,

Act now to lead change

How do youÂ prepare for the process of change?

05 May 2016 , 900 Min Module

People skills,

How to recruit employees

The recruitment process is one of vital importance to any business, how do you go about it?

02 Mar 2016 , 900 Min Module

Leadership, Management problem solving, People skills,

Managing difficult employees

Be clear about the standards you expect from your team, and deal with any problems promptly

04 Feb 2016 , 900 Min Module

Customer service, People skills,

How to really listen

There are many challenges for effective listening in the pharmacy workplace that reduce the ability to listen effectively.

26 Nov 2015 , 900 Min Module

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Structured questioning at the counter

Project management €“ is it an art or science?

Networking for success

Negotiation skills

Feedback as a workplace tool

How can I change behaviour?

Performance coaching

Managing poor performance

Get results through motivation

A training plan for your community pharmacy

Support the personal development of staff

Managing staff absenteeism

Act now to lead change

How to recruit employees

Managing difficult employees

How to really listen

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People skills

Structured questioning at the counter

Project management €“ is it an art or science?

Networking for success

Negotiation skills

Feedback as a workplace tool

How can I change behaviour?

Performance coaching

Managing poor performance

Get results through motivation

A training plan for your community pharmacy

Support the personal development of staff

Managing staff absenteeism

Act now to lead change

How to recruit employees

Managing difficult employees

How to really listen