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consultation skills

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Meaningful OTC Conversations

This guide will help you, as a member of the pharmacy team, to talk to patients at the pharmacy counter.

24 Oct 2023

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Know the pain code - AMBER

This video will empower you to deal with 'amber' situations, with practical advice to apply when concerns of codeine misuse are identified.

02 Oct 2023

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Key Treatment Goals for Erection Problems

This training video will support your conversations around treatment goals for EP products so you can help meet your customers’ needs

05 Jul 2023

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A new pharmacy medicine for erectile dysfunction

Learn how you can advise men on the appropriate use of Cialis Together (tadalafil 10mg) for erectile dysfunction, which is newly available OTC

30 Jun 2023

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Viatris Connections 1

As pressure increases and demand grows in primary care, resources are stretched and the gaps show. Community pharmacies are perfectly placed to step in and bridge those gaps and support health and wellbeing in neighbourhoods across the country.

08 Jul 2021

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Viatris Connections 2

Learn why you need to view things from a different perspective, because the best way to connect with other healthcare professionals is to recognise and understand how they see things.

08 Jul 2021

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Viatris Connections 3

How can you move from an interesting idea to tangible, collaborative action? The third video in the Confident Connections series provides you with two practical tools to take a great idea and make it a game changing local service.

08 Jul 2021

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Access all areas

More players are joining the remote consultation space as the roll-out of appointments that give patients virtual access to pharmacists speeds up.

07 Feb 2021

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How to really listen

There are many challenges for effective listening in the pharmacy workplace that reduce the ability to listen effectively.

26 Nov 2015

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Successful patient communication

Learn the best way to successfully communitate with patients in your pharmacy

07 Apr 2015

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