Empower patients through effective communication

Learning objectives

Completing this module will help you to:

• Recognise how changes in the healthcare system require pharmacy teams to develop the quality of their interactions with patients
• Improve the communication skills of you and your team
• Understand how to apply the Calgary Cambridge model for medical interviewing to a pharmacy consultation
• Consider the stages of leading a patient consultation as a health coach
• Learn how to build rapport, listen and understand patients more effectively.