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Empower patients through effective communication

Over the past several years, pharmacies throughout the UK have seen the traditional dispensing-focused care model evolve to make more room for consultation-led services aimed at helping patients manage their own conditions. Now, with England joining the other home nations in launching its own Pharmacy First scheme, the premium on effective, patient-centred consultation skills has never been greater.

Learning objectives

Completing this module will help you to:

  • Recognise how changes in the healthcare system require pharmacy teams to develop the quality of their interactions with patients
  • Improve the communication skills of you and your team
  • Understand how to apply the Calgary Cambridge model for medical interviewing to a pharmacy consultation
  • Consider the stages of leading a patient consultation as a health coach
  • Learn how to build rapport, listen and understand patients more effectively.
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