The importance of trust in service development

Learning objectives

This module will help you to:

• Develop trust between pharmacy team members, as well as with the public and patients
• Consider the principles of trust in the workplace
• Conduct an activity exercise looking at your own approach to trust
• Understand how you can increase the positives and limit the negatives in your relationships
• Reflect on your own ‘emotional bank account’ and understand how to maintain a positive balance.