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Complaints: quick ways to winning solutions

Responding to complaints
Personal factors
The pharmacy
Prescription procedures
People
Getting the response right
Step by step
Finding a solution
Further tips
Objectives:
NHS complaints procedures

module menu icon Prescription procedures

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module menu icon Prescription procedures

  • Are prescriptions located easily?
  • Are dispensing processes followed by appropriately trained staff?
  • For walk in customers, is the waiting time reasonable, and are any estimated waiting times given out accurate?
  • Are prescriptions handled professionally?
  • Is confidentiality maintained?
  • Is appropriate advice given?
  • Are items in stock?

Complaints: quick ways to winning solutions

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