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Complaints: quick ways to winning solutions

Responding to complaints
Personal factors
The pharmacy
Prescription procedures
People
Getting the response right
Step by step
Finding a solution
Further tips
Objectives:
NHS complaints procedures

module menu icon The pharmacy

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module menu icon The pharmacy

  • Is it clean and professional looking?
  • Is it well stocked?
  • Can a range of additional needs be met?
  • Is it access to easy?
  • Are hearing loops available?
  • Is help available to ensure patients can be understood?
  • Is everyone treated with respect and dignity?

    • Products

  • Is there an appropriate range of stock?
  • Is everything in date?
  • Are prices clearly visible?
  • Are purchased products fit for purpose?

Complaints: quick ways to winning solutions

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