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Of course, customers should always be treated politely, with respect and professionalism. But some want to make a quick purchase, while others want to stop for a longer conversation. Judging who wants what comes with experience; individual needs will vary.

Service

  • Are those providing the service knowledgeable?
  • Does the service meet expectations?
  • Is the service provided in a professional manner?
  • If the service involves signposting, is it appropriate?
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