Of course, customers should always be treated politely, with respect and professionalism. But some want to make a quick purchase, while others want to stop for a longer conversation. Judging who wants what comes with experience; individual needs will vary.
Service
- Are those providing the service knowledgeable?
- Does the service meet expectations?
- Is the service provided in a professional manner?
- If the service involves signposting, is it appropriate?