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module menu icon External factors

External factors

External factors include noise and distractions, such as activities undertaken by others in the work environment. Temperature and light can impact upon attention. A glaring bright light or wall can disturb the concentration of a listener. A room that is too cold or hot will not be conducive to an effective consultation.

“From the patient’s perspective, the use of professional and medical jargon is as much a barrier to effective listening as a patient’s use of ambiguous or non-medical language is to the pharmacist”

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