This site is intended for Healthcare Professionals only


Are you listening?

Getting enough time to speak to patients is challenging in a busy pharmacy environment, yet what they tell you about their symptoms and concerns is at the heart of the decisions made around their care. Effective listening is an essential skill for all those working in the pharmacy.

Completing this module will help you to:

  • Learn useful techniques for effective listening skills that will aid patient consultations
  • Explore the benefits of effective listening skills for better patient care
  • Examine ways to become a more conscious and empathic listener
  • Be able to identify areas in your own listening skills that you need to improve on
  • Take appropriate steps to make sure your pharmacy is conducive to effective patient consultations.
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