Using feedback to improve performance

Welcome to this module in the Business and Management Development Programme

By the end of the module, you will:

• Recognise that feedback always has value
• Learn techniques for giving feedback and choosing your approach, time and situation appropriately
• Appreciate why it is important to receive feedback and how to act on it
• Decide who you might need to give feedback to
• Understand the benefits of giving and receiving feedback as a means of changing negative behaviour.