Get results through motivation


  • Welcome
  • Introduction
  • Satisfy the basics
  • Keep your heads up
  • What motivates?
  • Match skills with the job
  • Create and communicate direction
  • Listen
  • Personal growth
  • Manage well
  • Ensure that you lead
  • Action & Evaluation


This CPD module is about staff motivation and its potential benefits to your business. It will consider ways to motivate your team in order to achieve positive results.

How can you get all hands on deck in your pharmacy?


  • To understand why it is important to incorporate motivation techniques into the daily pharmacy routine.


  • To recognise motivational behaviour and how it can encourage tangible results for business success
  • To work through 10 steps to a motivated workforce.

Contributing author:

Jacqui Dougan BSc Pharm, MPSNI, MBA, DipCommun, pharmacy management consultant and trainer with TLC Performance, and director of quality at United Drug Sangers NI Ltd.

About this module

Pharmacy needs strong managers, effective leaders and people with the right skills to drive the profession forward. With this in mind, P3 Business CPD modules are written as practical learning tools for use by anyone in the pharmacy team.

Continuing professional development (CPD) is a statutory requirement for pharmacists. Completion of the module will contribute to the nine pieces of CPD that must be recorded in a year, as stipulated by the GPhC.

Record your learning and how you applied it in your practice using the action and evaluation record at the end of this module, which will then be stored in your personal learning log. You must be registered on the website to do this.