Start learning! (% complete)

quiz close icon

module menu icon Introduction

The traditional provider-centric healthcare model, focused on dispensing, is being replaced by consultation-led services in which patients, who are experts in their own lives, are empowered to better manage their own conditions. Across the UK, the latest services – Pharmacy First in Scotland and Northern Ireland, Discharge Medicines Reviews in Wales and the new Community Pharmacist Consultation Service in England – put a premium on communication skills.