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Running Your Business

Knowing me, knowing you

What makes one pharmacy different from others? Understanding consumer loyalty can help, and a net promoter score is one way to measure it 

Pharmacy automation: robots rising

Squaring the circle of increasing demand and falling margins on dispensing is prompting owners to think automation

HMRC change set to increase cost and workload

HMRC is bringing in a new tax regime for every taxpayer, and the legislation for this is due to be written over the summer

Legal advice: planning permission

I am looking at buying a pharmacy – will I need planning permission to allow my use of the property?

Untangling EPOS and PMR system choices

All well-managed businesses need to invest in up-to-date technology if they are to run efficiently

The numbers you need and how to use them

Businesses that do not know their numbers tend to make decisions on guesswork

Five more local ways to up your game

Part three of Real World Analytics' Conall Lavery's rundown of 20 ways to use data to improve business performance. This month: items 11-15 

Legal advice: moving a pharmacy to new premises

Are you are planning to move your pharmacy to new premises under construction?

Finding our feet with a new revenue stream

Farah Ali, general manager at Warman-Freed, Perrigo’s learning pharmacy, provides a real-time insight into how they found the right partner to hire their consultation room, benefitting both the local community and their bottom line

Automation: lessons from Europe

P3pharmacy crossed the channel to get a perspective on automation in community pharmacy from colleagues in France and Belgium

Tips for selling your pharmacy

Are you considering selling your pharmacy? In this article, we answer some common questions to help sellers make an informed decision

Legal advice: an update on asbestos

Pharmacy owners are obliged to determine whether asbestos is likely to be present in a building

As the NHS goes local, does your LPC stack up?

With investment of £4.5bn going into primary care via primary care networks, PSNC has prioritised support for LPCs in 2019/20. LPCs are going to be crucial, but are they fit for purpose? 

NHS Choices and quality payments

Community pharmacies now need to get familiar with the NHS Choices website as part of the DH Quality Payments Scheme

Bayer's business training tackles pharmacy tech

The second training module in Bayer's Business Fit for the Future programme tackles the use of technology and social media to drive business growth

Get house in order to improve cashflow

Real World Analytics’ Conall Lavery details the first five items on his 20 point checklist of things that need to be done consistently well to improve business performance.

Consider the locum

Locums are more than just a spare pair of hands for busy times. Here’s how to find the best candidates.

Should you cut your way to growth?

Pharmacies under pressure have a choice of cutting costs, or improving productivity – which works?

Living with the Living Wage

With community pharmacy set for a pay cut, how will it cope with the Government's new Living Wage?

Legal advice: moving patient data

There are important data protection principles to consider if you plan to move data around, even within a business

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