Running Your Business

Taking a forward view

Community pharmacy is in flux. We asked 20 community pharmacists to tell us what they think. This is their considered, and collected, response, as told 
to Rob Darracott 

Quick wins for improved performance

Items six to ten on Real World Analytics' Conall Lavery's 20 point checklist includes quick wins in revenue

Consider the locum

Locums are more than just a spare pair of hands for busy times. Here’s how to find the best candidates.

Knowing me, knowing you

What makes one pharmacy different from others? Understanding consumer loyalty can help, and a net promoter score is one way to measure it 

Phoenix rising

Two distribution deals in the past year - first with Sanofi, more recently with GSK - have been important to Phoenix UK. Rob Darracott found Phoenix UK Group chief executive Steve Anderson in an upbeat mood. 

How would you like to pay?

Most customers prefer to pay by card, but which payment processing systems is right for your business?

For many happy returns... ...comply with the CRA

Pharmacies need to ensure they comply with the legal duties set out in the Consumer Rights Act 2015, says Matthew Gough, a partner at law firm Eversheds Sutherland 

Get house in order to improve cashflow

Real World Analytics’ Conall Lavery details the first five items on his 20 point checklist of things that need to be done consistently well to improve business performance.

Thinking SMART for 2019

January is a great time for implementing a new business plan in the face of a challenging year ahead, according to Perrigo’s learning pharmacy, Warman-Freed

Can you see it coming?

Conall Lavery of Real World Analytics says the more information you have, the better the chance of success you will have in managing the NHS funding cuts. 

Making Tax Digital: time to prepare

By the end of March 2019, UK businesses will need to be prepared for an HMRC change which will affect every single transaction a business makes. Welcome to Making Tax Digital (MTD)

Business Fit for the Future Programme

This training offers new insights into the customers of today and explores how you and your team can adapt your sales approach to engage with customers in order to grow your business.

Don't ignore auto-enrolment compliance

Pensions regulator issues more than 20,000 fines for failures over auto-enrolment

Crack down on shrinkage

Keeping track of security and shrinkage in a busy working environment is a tough proposition, but vital in order to reduce profit losses

Have you ordered your scanners yet?

It’s just a few months to ‘FMD day’, 9 February 2019. What do you actually need to do now? 

Profitable relationships to benefit your business

How can you take your pharmacy business to the next level? 

How painful could a transition away from purchase profit be?

Community pharmacy must let go of its reliance on purchase profit, but this won’t be easy, says the chairman of Alliance Healthcare. P3’s Carolyn Scott asks his views on issues for the sector

What are Minimum Energy Efficiency Standards?

New Minimum Energy Efficiency Standards (MEES) are key factors in the buying and selling of pharmacy premises and for lease negotiation

Buying for business: What rights do you have?

What happens if you buy something for the pharmacy that you aren’t happy with or is damaged? This is what the law says

Maintaining quality in practice

How can a pharmacy stay on top of usual standards during busy periods and unforeseen events? Warman-Freed Pharmacy shares how it has put a plan together for times of trouble 

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