Management Modules

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Leadership

The importance of trust in service development

A lot is going to be asked of pharmacy teams in 2024 as new clinical services continue to be rolled out. Trusting, durable relationships between managers and colleagues – as well as patients – will be vital to the successful delivery of these rapidly evolving roles. This module examines how you can prioritise those relationships.

21 Feb 2024 , 10 Min Module

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Visual merchandising - a silent sales tool

Visual merchandising has the potential to positively and negatively affect sales. How much time and energy do you dedicate to making your pharmacy aesthetically appealing to your audience?

21 Jun 2020 , 4 Min Module

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Management problem solving

Do you delegate responsibly?

Delegation is a critical leadership skill, yet so many managers fail to delegate responsibly.

17 Jun 2020 , 5 Min Module

Management problem solving

Building resilience in the workplace

With the current challenges in mind, here, with some minor adaptations, is a module on personal resilience from 2016.

17 Jun 2020 , 4 Min Module

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Business environment

Creating inspiring leadership

Leadership is no longer the preserve of the few – it is an essential role in business that can be learned by those at all levels to use in a range of different situations.

15 Jun 2020 , 4 Min Module

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What happens next? Scenario planning

Over the past few weeks we have seen how quickly things can change dramatically when they have to.

15 Jun 2020 , 5 Min Module

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Healthy living

Plan for an impact with public health

The NHS has recognised that there needs to be a greater focus on preventing, limiting or delaying ill health. Actions to promote positive health have been emphasised in the NHS Long Term Plan

21 Aug 2019 , 5 Min Module

Partnerships with general practice

Collaborate with general practice to forge long-term and patient-centric relationships

19 Feb 2018 , 900 Min Module

Maximising use of the consultation room

This article considers how to maximize consultation room use, and how effective consultation skills are essential for today's pharmacists

08 Jan 2018 , 900 Min Module

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Effective ways to reach specific patient groups

This review will help pharmacy teams to focus on effective ways to reach specific patient groups.

17 May 2017 , 900 Min Module

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Skills

Training: keeping knowledge and skills up to date

This review will help pharmacy teams to focus on meeting ongoing CPD requirements and to identify training needs.

19 Jan 2017 , 900 Min Module

Marketing

Do patients know what your pharmacy offers?

This P3 Business CPD module covers how to help patients and potential customers to understand the breadth of what your pharmacy offers.

22 Dec 2016 , 900 Min Module

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Clinical services

Successful patient communication

Learn the best way to successfully communitate with patients in your pharmacy

07 Nov 2016 , 900 Min Module

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Reducing the risk of dispensing errors

What is the best way to reduce the chance of dispensing errors?

07 Nov 2016 , 900 Min Module

Management problem solving

Understanding risk in pharmacy

Understanding the risks you potentially face in a pharmacy

07 Nov 2016 , 900 Min Module

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Better patient consultations

Improved product knowledge and communication can lead to better outcomes from patient consultations

05 Nov 2016 , 900 Min Module