Tackling difficult conversations


  • Welcome
  • Why we avoid difficult conversations
  • Fail to prepare… prepare to fail
  • Watch your ego
  • Five top tips for tackling difficult conversations
  • Three key questions
  • Strategy
  • Further reading
  • Action & Evaluation


This CPD module is about tackling difficult conversations with employees. It will consider the situations in which difficult conversations may be required, and the importance of preparation.

Face your fears – avoiding difficult conversations can make problems worse


To learn the best way to deal with difficult conversations.


  • To face your fears and anxieties over difficult conversations
  • To understand why we sometimes go through difficult conversations
  • To emphasis the importance of being fully prepared for these difficult conversations when they arise.

Contributing author:

Steve Howard FCIPD FRPharmS, quality and regulatory director and superintendent pharmacist at Celesio UK

About this module

Pharmacy needs strong managers, effective leaders and people with the right skills to drive the profession forward. With this in mind, P3 Business CPD modules are written as practical learning tools for use by anyone in the pharmacy team.

Continuing professional development (CPD) is a statutory requirement for pharmacists. Completion of the module will contribute to the nine pieces of CPD that must be recorded in a year, as stipulated by the GPhC.

Record your learning and how you applied it in your practice using the action and evaluation record at the end of this module, which will then be stored in your personal learning log. You must be registered on the website to do this.