Covid-19 has created an unprecedented situation where community pharmacy may need to carry out a higher volume of consultations via the telephone or virtually.
Numerous studies show that patients recall and understand only around 50% of what they are told by health care professionals.1-7
So how can you improve your telephone and virtual consultations and help patients get the most from them?
Objectives
Understand how to gauge your patients’ understanding and provide high quality sessions
Learn about the teach-back method and how it can support your consultations
