Learn to develop assertive behaviour



This P3 Business CPD module is about being assertive. Is this a skill you should develop further?



  • To develop your personal assertiveness to ensure your working relationships are effective.


  • Understand the differences between assertive, passive and aggressive behaviour
  • Have a better understanding of how you can be more assertive in different situations
  • Understand what your assertive rights are and how to use them.

Contributing author:

Katey Haycock is a pharmacist and writer with experience in multi-site pharmacy management, people management and career development

About this module

Pharmacy needs strong managers, effective leaders and people with the right skills to drive the profession forward. With this in mind, P3 Business CPD modules are written as practical learning tools for use by anyone in the pharmacy team.

Continuing professional development (CPD) is a statutory requirement for pharmacists.

Record your learning and how you applied it in your practice using the action and evaluation record at the end of this module, which will then be stored in your personal learning log. You must be registered on the website to do this.