Human factors and patient safety

Contents

  • Human factors and patient safety
  • Overview
  • Mistakes happen: The Oscars 2017
  • System design faults
  • System design
  • Systems and processes
  • Plugging the holes to help avoid mistakes
  • Human factors in healthcare
  • Factors
  • Safeguards
  • Patient safety briefings
  • Assess your working environment
  • Action & Evaluation
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Human factors and patient safety

When a mistake occurs in a pharmacy it has the potential to become serious if not caught quickly

After reading this module, you will be able to:

  • Describe how human factors contribute to errors in community pharmacy
  • Appreciate why there is such interest in human factors research across a number industries
  • Understand the most common reasons for human errors in high-consequence environments such as healthcare.

Author: Steve Howard FFRPS FRPharmS FCIPD, quality and clinical standards director, Celesio UK

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