P3Pharmacy Business & Management Development Programme

Performance coaching

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1 Welcome 2 Introduction 3 Common barriers to coaching 4 The performance gap 5 A seven-step plan 6 A structure for coaching 7 The GROW model in practice 8 Close the gaps 9 References and further reading Current

Harrison, N. Improving Employee Performance. The Sunday Times. London: Kogan Page; 2000
Somers, M. Coaching in a Week. Chartered Management Institute. London: Hodder and Stoughton; 2002

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