In this module, we have focused on relationships and their fundamental importance to the running of a community pharmacy. We have sought to describe the role of building and maintaining a healthy level of trust in your most important business relationships.
We have looked at the trust equation and its components, which give a focus to your efforts to build trust within your relationships. And we have examined the emotional bank account – a useful metaphor in gauging the health of a relationship. Those who have
a low account balance will need you to make regular deposits to ensure they have a healthy and sustained level of credit.
Understanding the state of your most important relationships and maintaining a healthy balance in your emotional bank account is critical to the health and sustainability of your business.
For each person on the list you made earlier, make a list of potential deposits that you could make to ensure that the relationship becomes healthier and has a more positive balance.