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Retail & Merchandising

Catching up on missed sales

To a consumer it's just a nuisance. To a retailer, unmet demand is lost business

Spread the net to maximise the opportunity of access

From Post Offices to dry cleaners, there are plenty of opportunities to add new and unusual business services to your portfolio

The menopause: stay up to date

Keep up to date with the questions 13 million UK women are asking

Function and choice key to taboo busting future

TENA marketing manager at Essity Lisa Myers talks continence care and the role of pharmacy 

New year, new opportunities

The festive period is an ideal time to look back at the successes and challenges of the past 12 months to help shape plans for business success in 2019. Perrigo’s learning pharmacy, Warman-Freed, shares its approach 

Is your team ready for roll out of OTC prescribing restrictions?

Pharmacists need to be prepared for the roll-out of OTC precribing restrictions

Responsible selling for independent pharmacies

Growing your business in a changing market is about bringing benefits to your customers, says pharmacy retail specialists RPS Ltd

Working hard to keep up community spirit

The Warman-Freed pharmacy looks at how to encourage more people to make the best of their local pharmacy

Merchandising: Are you ready for spring?

Don’t wait until spring has sprung to make the changes in your pharmacy needed for the new season

Keep costs for processing card payments in check

As of January 2018 retailers have no longer been able to charge customers for accepting payment on card. This makes it important for businesses to keep processing costs to a minimum, but how do you go about that?

Selling in the pharmacy

How to balance commercial enterprise with proper and correct care.

Assessing the benefits of a pharmacy refit

One year on from a major refit of the pharmacy, the team reviews the impact of the changes and the latest business performance

Time is money – the value of an hour

This pharmacy looked to understand the value of their time and where time was best spent  

Manufacturers urged to support pharmacy sector

It’s vital that community pharmacy and the OTC industry work together through important changes says Day Lewis executive director, Jay Patel

How to build customer trust

Building trust and loyalty is most often the result of sustained positive customer experiences delivered by all the pharmacy team

Time or quality? Giving patients the time they deserve

How can the pharmacy team make sure that the time is used to best effect?

Driving sales to keep profit on track

Achieve retail success by following a few simple steps to improve your offer

Build customer relationships

Warman-Freed Pharmacy looks for customer loyalty and developing a strategy that rewards both the customer and the pharmacy

Promoting the importance of self care

P3 speaks to the chief executive of the PAGB, John Smith, about self care

Understanding customers makes business sense

Understanding customers by putting yourself in their shoes ensures your healthcare and retail offerings are aligned with their needs.

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