Retail & Merchandising

Working hard to keep up community spirit

The Warman-Freed pharmacy looks at how to encourage more people to make the best of their local pharmacy

Merchandising: Are you ready for spring?

Don’t wait until spring has sprung to make the changes in your pharmacy needed for the new season

Keep costs for processing card payments in check

As of January 2018 retailers have no longer been able to charge customers for accepting payment on card. This makes it important for businesses to keep processing costs to a minimum, but how do you go about that?

Selling in the pharmacy

How to balance commercial enterprise with proper and correct care.

Assessing the benefits of a pharmacy refit

One year on from a major refit of the pharmacy, the team reviews the impact of the changes and the latest business performance

Time is money – the value of an hour

This pharmacy looked to understand the value of their time and where time was best spent  

Manufacturers urged to support pharmacy sector

It’s vital that community pharmacy and the OTC industry work together through important changes says Day Lewis executive director, Jay Patel

How to build customer trust

Building trust and loyalty is most often the result of sustained positive customer experiences delivered by all the pharmacy team

Time or quality? Giving patients the time they deserve

How can the pharmacy team make sure that the time is used to best effect?

Driving sales to keep profit on track

Achieve retail success by following a few simple steps to improve your offer

Build customer relationships

Warman-Freed Pharmacy looks for customer loyalty and developing a strategy that rewards both the customer and the pharmacy

Promoting the importance of self care

P3 speaks to the chief executive of the PAGB, John Smith, about self care

Understanding customers makes business sense

Understanding customers by putting yourself in their shoes ensures your healthcare and retail offerings are aligned with their needs.

Thinking of making a sale?

What happens if you agree to sell your pharmacy lease, and your landlord insists that you are a guarantor for the buyer?

Guarding against uninsured damage

What happens if a leasehold pharmacy is damaged or destroyed by an uninsured risk?

Self-awareness is a benefit to leaders

P3 publishes selected extracts from the new book ‘What we mean when we talk about leadership’

How to master the numbers

Adding financial management to your long list of responsibilities can seem hugely overwhelming.

Decide on a plan of action for your pharmacy

Pharmacies need a plan of action in place in order to improve their business

Get to know your pharmacy customer

There are resources available to pharmacy businesses that will help them better understand their customer base.

Rise of the robots

Where are we when it comes to greater use of pharmacy automation?
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