A training plan for your community pharmacy


  • Welcome
  • Introduction
  • Plan training systematically
  • Assess training needs
  • Future changes
  • The training plan
  • Do you have a skills gap?
  • Do you have a skills gap? (2)
  • Benefits of planning
  • Action & Evaluation


This CPD module is about staff training in community pharmacy. It will consider the positive impact of training, and help you to create a training plan for your business.

Staff benefit most from training that is clearly linked to their day-to-day tasks



  • To provide pharmacists with practical guidance on how to create a focused training plan for the pharmacy that will add clear business value.


  • To recognise that training input impacts on business output
  • Develop a training plan to benefit your business, customers and staff.

Contributing author:

Steve Howard, FCIPD FRPharmS, quality and regulatory director and superintendent pharmacist at Celesio UK.

About this module

Pharmacy needs strong managers, effective leaders and people with the right skills to drive the profession forward. With this in mind, P3 Business CPD modules are written as practical learning tools for use by anyone in the pharmacy team.

Continuing professional development (CPD) is a statutory requirement for pharmacists. Completion of the module will contribute to the nine pieces of CPD that must be recorded in a year, as stipulated by the GPhC.

Record your learning and how you applied it in your practice using the action and evaluation record at the end of this module, which will then be stored in your personal learning log. You must be registered on the website to do this.