Customer scenario
Customer scenario
Mrs Lyons has the following symptoms:
- A really stuffy nose
- Pain around her nose area
- A heavy feeling in her head and she did have a headache.
She took a couple of paracetamol tablets about an hour ago, but isn't on any other medication.
What are the most appropriate responses? Click on your choices
Recommend SUDAFED Congestion & Headache Relief Max Strength Capsules
TRY AGAIN
These contain paracetamol and she has just taken a couple earlier
Recommend SUDAFED Blocked Nose Spray
APPROPRIATE CHOICE
Remember to remind customers that it should only be used for up to a week
Advise her that she may find it helpful to inhale steam from a bowl of hot (not boiling) water7
APPROPRIATE CHOICE
This self-care tip may help alleviate her symptoms
Advise her that it should resolve by itself
TRY AGAIN
You can recommend a product to give her some relief from symptoms
NOTE: Always check product packaging to ensure the product is right for the customer (e.g. SUDAFED Blocked Nose Spray is not suitable in children under 12).
