This P3 Business CPD module discusses how people skills and patient friendly language in customer interations, can lead to better outcomes.
Is your communication with patients as good as it could be? Use this article to review your skills and the potential for getting more from consultations.
To make it easier for patients to understand how to take their medicines and to answer queries they may have about their medicines.
As part of this learning, it is recommended that you complete the CPPE Consultation Skills learning modules, found at cppe.ac.uk.
Ash Soni OBE, pharmacist and independent pharmacy owner