Tips for good communication



Welcome to this module in the Business and Management Development Programme

By the end of the module, you will:

  • Recognise how changes in the healthcare system require pharmacists and pharmacy teams to develop the quality of their interactions with patients
  • Improve the communication skills of you and your team
  • Understand how to apply the Calgary Cambridge model for medical interviewing to a pharmacy consultation
  • Consider the stages of leading a patient consultation as a health coach.

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