CUSTOMER SCENARIO
CUSTOMER SCENARIO
21-year-old Sunita is struggling with symptoms associated with acute sinusitis, such as congestion, facial pain and a fever. Through the Pharmacy First service, she has been provided with a corticosteroid nasal spray; however, she would like some advice about what else she could do to help improve her symptoms and reduce the spread of infection.
Note: Whether or not your customer is eligible for treatment via Pharmacy First, you should ALWAYS offer self-care and safety netting advice.
Click through the slider below to learn about different self-management strategies she could try5,9
Saline nasal sprays
Stérimar™ Sinusitis Very Blocked Nose nasal spray can be used before the corticosteroid nasal spray to help rinse out the sinuses and provide additional relief.
OTC medicines
Sunita could try paracetamol and/or ibuprofen to help relieve her pain and fever. Some other customers may wish to consider other OTC medicines, such as decongestants and corticosteroid nasal sprays.
Rest
It’s important that Sunita has plenty of rest to encourage a swift recovery.
Hydrate
Sunita should drink enough fluids to stay hydrated.
Avoid allergens
Sunita should be conscious of any allergens that could make her sinusitis worse and avoid them. This could include pollen, dust and pet dander.
Reduce the spread
Sunita should use a tissue and wash her hands with soap to prevent the spread of infection to others.
Sunita comes back after a few days and seems much worse. The pharmacist assesses her and then refers her for URGENT medical attention.
Think about what red flag symptoms would indicate urgent referral
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Signs of sepsis, such as:
Acting confused, slurred speech, or not making sense
Blue, grey, pale or blotchy skin, lips or tongue – on brown or black skin, this may be easier to see on the palms of the hands or soles of the feet
A rash that does not fade when you roll a glass over it
Difficulty breathing, breathlessness or breathing very fast
Passing little or no urine
A severe headache
Chest pain
Difficulty swallowing or drooling