Performance coaching


  • Welcome
  • Introduction
  • Common barriers to coaching
  • The performance gap
  • A seven-step plan
  • A structure for coaching
  • The GROW model in practice
  • Close the gaps
  • References and further reading
  • Action & Evaluation


This CPD module is about how coaching can help to manage and improve performance. It will consider coaching as a positive, empowering way to address workplace performance problems, and recommend a coaching model for your business.


Structured coaching can have a positive, empowering effect


  • To provide pharmacists with practical advice on how to coach staff to improve workplace performance.


  • Explain what coaching is and why it is fundamental to improving the workplace performance of individual staff members
  • Describe the basic components of performance gap analysis and how this supports performance orientated coaching
  • Utilise a practical framework to begin coaching in your pharmacy.

Contributing author:

Steve Howard FCIPD FRPharmS, quality and regulatory director and superintendent pharmacist at Celesio UK


About this module

Pharmacy needs strong managers, effective leaders and people with the right skills to drive the profession forward. With this in mind, P3 Business CPD modules are written as practical learning tools for use by anyone in the pharmacy team.

Continuing professional development (CPD) is a statutory requirement for pharmacists. Completion of the module will contribute to the nine pieces of CPD that must be recorded in a year, as stipulated by the GPhC.

Record your learning and how you applied it in your practice using the action and evaluation record at the end of this module, which will then be stored in your personal learning log. You must be registered on the website to do this.