Well redesigns its internal communications


Well redesigns its internal communications

Well is launching a new internal platform to improve communication between central support and the organisation’s 800 pharmacies. ‘The Hub’ is the company’s relaunched intranet, available to staff as a beta site from next week.

£190,000 has been invested in the project, as part of a wider investment to enhance the company’s digital offering. 

Stephanie Mizon, head of corporate communications at Well said that staff had been involved in the changes over the past six months.

“This one-stop shop, self service portal should alleviate pressure on our teams that deal with query management, making information easier to find. From a pharmacy team perspective, it’s a site that you go on with confidence, knowing that you are going to find what you need.”

The Hub will be available as a resource for all of Well’s 7,500 employees.

“It’s a big change for us and another step towards our modernisation. The Communications Team have been taking full advantage of the new Well Digital Team, working collaboratively with our in-house digital experts to ensure Well colleagues have an excellent customer experience and feel the benefits immediately. It’s been one of the highlight projects for me so far this year,” said Ms Mizon.

The system has an improved search function, streamlined content and a standardised design, plus a new feature called Hub Chat, through which staff can ask questions about company matters.

The new resource is designed to deliver efficiencies by helping people to find the information they need more quickly. “In pharmacy there are so many plates that need to be kept spinning: which is why something like the Hub is so important,” said Ms Mizon.

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