Negotiation skills



This CPD module is about improving negotiation techniques in business. It will consider different approaches and ways to prepare for successful negotiation.

Taking time to understand the other party is key to principled negotiation


  • To renew the skills of negotiation and review the benefits of good negotiation in driving your business forward.


  • Understand the different types of negotiation position, according to the result achieved by each party
  • To consider the potential for a more open approach to negotiation that helps both people understand the other's position more clearly, for a satisfactory outcome.

Contributing author:

Liam Stapleton BSc Pharm (Hons), PG Dip Public Health, Health Promotion, independent consultant at Metaphor Development and superintendent pharmacist.

About this module

Pharmacy needs strong managers, effective leaders and people with the right skills to drive the profession forward. With this in mind, P3 Business CPD modules are written as practical learning tools for use by anyone in the pharmacy team.

Continuing professional development (CPD) is a statutory requirement for pharmacists. Completion of the module will contribute to the nine pieces of CPD that must be recorded in a year, as stipulated by the GPhC.

Record your learning and how you applied it in your practice using the action and evaluation record at the end of this module, which will then be stored in your personal learning log. You must be registered on the website to do this.