Monitoring pharmacy performance


  • Welcome
  • Introduction
  • Looking for data
  • Use trends to plan ahead
  • Action & Evaluation


This P3 Business CPD module explores the process of monitoring pharmacy performance.



  • To understand how to monitor your pharmacy’s performance using statistics


  • To produce a useful set of summary statistics that reflect your business and help better manage your resources
  • To understand how these may be useful for monitoring and controlling your activities
  • To identify trends and help predict future trends
  • To compare how well you are doing against some national statistics.

About this module

Pharmacy needs strong managers, effective leaders and people with the right skills to drive the profession forward. With this in mind, P3 Business CPD modules are written as practical learning tools for use by anyone in the pharmacy team.

Continuing professional development (CPD) is a statutory requirement for pharmacists. Completion of the module will contribute to the nine pieces of CPD that must be recorded in a year, as stipulated by the GPhC.

Test your understanding of the topic by completing the online pre-test. Then work through the module and complete the post-test to see if your knowledge has improved. Record your learning and how you applied it in your practice using the action and evaluation record at the end of this module, which will then be stored in your personal learning log.